RepairHub Features

Everything you need to manage repair work in one connected platform

RepairHub is the business platform behind SMART Repairs Hub.

It brings together customer enquiries, professional quotations, customer communication, jobs and your working diary in one organised system — while also allowing you to manage customers and repair work generated by your own business.

Run your SMART repair business. Grow with confidence.

Apply To Join SMART RepairHub smart repairshub workflow

From enquiry to completed job

One repair journey. One system.

A customer enquiry can move naturally through:

Enquiry → Professional Quotation → Customer Decision → Job → Diary → Repair

Information remains connected throughout the journey rather than being spread across emails, messages, spreadsheets and separate diary systems.

For work that has already been agreed elsewhere, you can also add the customer, quotation or job directly into RepairHub and continue managing it from there.

Professional Quotations

Create professional, itemised repair quotations

RepairHub gives Approved Repairers a structured quotation builder designed for real repair work.

You can create itemised estimates covering labour, materials, parts and other costs, apply VAT, include your repair method, customer recommendations and warranty information, and present the quotation using your own repair-business identity.

Current quotation features include:

  • Itemised labour, parts, materials and other lines
  • Quantity and unit-price calculations
  • VAT and clear totals
  • Repair method and technical recommendations
  • Warranty information
  • Customer notes
  • Optional company/business quotation details
  • Branded printable quotation
  • Native PDF quotation download
  • Save Draft and return later
  • Deliberate Send / Resend workflow
  • Customer quotation-view tracking
  • Accepted / declined quotation status
  • Repairer notifications through the quotation lifecycle
  • RepairHub is designed to support everything from a relatively small SMART repair estimate to more detailed commercial and insurance quotations

Your Own Customers

RepairHub is not only for RepairHub-generated enquiries

Your existing customers can be managed through the same platform.

If somebody contacts your business by telephone, email, WhatsApp, your own website, referral or another channel, you can add them directly to RepairHub.

Choose the point that reflects where the customer already is:

+ Add Enquiry — for work that still needs assessing
+ Add Quote — when you are ready to price the work
+ Add Job — when the work has already been agreed

This means RepairHub can become part of your everyday business rather than a separate system used only when SMART Repairs Hub sends you an enquiry.

Customers & Business Records

Keep your customer information organised

RepairHub includes a growing customer-management foundation so repair businesses can maintain useful records of their own customers and jobs.

Current functionality includes:

  • Customer/contact records
  • Company and business details where required
  • Email, telephone and address information
  • Vehicle details
  • Connected enquiries and jobs
  • Ability to correct and update customer information
  • Historical repair records as the relationship grows

The long-term principle is simple:

Your business. Your customers. Your records.

SMART RepairsHub is being developed around data portability rather than artificial lock-in.

Jobs & Diary

Turn accepted work into booked work

Once a quotation is accepted, RepairHub can create a permanent Job record.

Jobs can then be scheduled into the RepairHub Diary, allowing the repair business to see what is booked and what still needs arranging.

Current Job and Diary functionality includes:

  • Accepted jobs awaiting booking
  • Provisional and confirmed bookings
  • Expected job duration
  • Repair location
  • Booking/access notes
  • Day view
  • Week calendar
  • Month calendar
  • Previous / Today / Next navigation
  • Future-month planning
  • Rescheduling history
  • Job status progression
  • Customer booking confirmation
  • Repairer and customer reminders
  • Live Week/Month diary on the repairer dashboard
  • A Job remains the permanent record while booking history can change around it, helping preserve a clearer operational history

Repairer Dashboard

See what needs your attention

The RepairHub dashboard is designed to become the repair business’s day-to-day starting point.

At a glance, repairers can see things such as:

  • New quote requests
  • Active work
  • Unread customer messages
  • Jobs awaiting booking
  • Today’s jobs
  • Upcoming booked work
  • Live Week or Month diary

Dashboard totals link into the relevant work so the platform is designed around action rather than simply displaying statistics.

Secure Customer Communication

Keep repair conversations connected to the job

Customers and authorised repairers can communicate through RepairHub rather than relying entirely on disconnected email chains.

Messages stay associated with the relevant repair enquiry.

RepairHub’s privacy model is designed so that repair businesses only see customer information and conversations they are authorised to access.

In MultiQuote situations, one repairer does not see another repairer’s quotation or private customer conversation.

RepairHub Opportunities

Access genuine repair opportunities alongside your own work

Approved Repair Partners may receive appropriate customer repair opportunities generated through the wider Damage Fix and SMART Repairs Hub network.

RepairHub is not designed as a lowest-price auction.

Where customers receive more than one quotation, they are encouraged to consider:

  • Repair method
  • Workmanship
  • Warranty
  • Repairer experience
  • Availability
  • Mobile or workshop capability
  • Overall value
  • We don’t help customers find the cheapest repair. We help them choose the right repair business.

Direct Repairer Requests

Let customers request a quotation from your business

Approved Repairers can have a public RepairHub profile where permitted.

Customers can then choose to request a quotation directly from that repair business while the enquiry still benefits from the structured RepairHub process.

This provides another way for RepairHub to support the individual repairer’s own brand rather than hiding it.

Designed for Mobile Working

RepairHub goes where the repairer goes

RepairHub is web based and designed with mobile repair businesses in mind.

Repairers can access their dashboard, enquiries, quotations, messages, Jobs and Diary from a smartphone without needing a traditional desktop system.

The platform will continue to be refined around genuine mobile use by working repair businesses.

Built to Grow Without Getting in Your Way

Useful now. Ready for what comes next.

RepairHub has deliberately been built with structured Customers, Quotations, Jobs and Bookings underneath the visible platform.

That allows us to improve the system over time without constantly replacing the foundations repair businesses rely upon.

Future development will be driven by genuine repairer and customer use rather than adding features simply because they are possible.

Our Approach to Business Data

Stay because RepairHub is valuable — not because you’re trapped

RepairHub is being built around the principle that a repair business should ultimately be able to export the legitimate business records it has generated through the platform.

We would rather build software businesses choose to keep using than rely on contractual or data lock-in.

Ready to see what RepairHub could do for your business?

Join the growing network of SMART repair businesses helping us build and refine RepairHub through genuine everyday use.

Apply To Become An Approved Repairer

Founding Repair Partner places are currently available to qualifying early repair businesses.